Returns & exchanges

Changed your mind, or something isn't right? Here's how returns work for orders placed online or in our showrooms, in line with Qatar's Consumer Protection Law.

Change of mind

• Return or exchange within [7 days] of delivery/purchase.
• The product must be unused, in its original packaging with all accessories.
• Bring or send it with your invoice / order number.
• E-scooters and e-bikes must have [under 5 km] on the odometer.

Defective on arrival

• Report within [48 hours] of delivery by WhatsApp with a photo/video.
• We repair, replace, or refund — your choice where the law provides it.
• Delivery costs for confirmed DOA items are on us.

Refunds

• Cash-on-delivery orders: refunded by [bank transfer within 7 working days].
• Bank-transfer orders: refunded to the paying account within [7 working days].

Non-returnable

• Personal-care items (trimmers, clippers) once opened, for hygiene reasons — unless defective.
• Products damaged by misuse after delivery.

To start a return: WhatsApp us your order number, or visit Zenqor Shop 1 (Salwa Road) or Store-BV (Barwa Village, Al Wakrah).